Privacy Policy

Quest is operated by Nova Pioneer PSSP Limited, a Kenyan company and subsidiary of Nova Pioneer.

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We collect the learner's first and last name, gender, a chosen Quest ID, a password, and one recovery contact: either an email address or a phone number.

Learners choose an avatar from a character set supplied by Quest. Learners cannot upload photographs of themselves as profile pictures.

We store activity responses, scores, progress, portfolio documents, and conversations with Quest Coach. This allows the learner's work and plan to build over time.

We use this information to provide and improve the learner's Quest journey, save progress, generate feedback, support accounts, protect the service, and help authorised schools monitor the learners connected to them.

Learner work submitted to Quest Coach is sent to a commercial AI service under a paid business agreement to generate feedback and replies. That work is not used to train the service provider's models. Quest Coach provides feedback and coaching; it does not do the learner's work or make decisions for them.

The learner can access their own information. Where the learner joined through a school, their teacher and school administrator can access relevant progress and completed work. A small number of authorised Quest staff can access information when necessary for support and problem resolution.

We do not sell learner data. Quest does not run advertising and does not share learner information with advertisers or data brokers.

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We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law.

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Subject to the Kenya Data Protection Act 2019, learners and their parents or guardians may ask to access, correct or delete personal information, object to or restrict certain processing, and raise a concern about how information is handled. We may need to verify the requester's identity and relationship to the learner before acting.

We use organisational and technical safeguards intended to protect personal information. Access is limited according to a person's role and support need. No online service can promise absolute security, but suspected incidents are investigated and handled under applicable law.

Data access, correction, deletion and privacy questions should be sent to the data controller.

Email: hello@myquest.africa